FAQ
Frequently Asked Questions
Straight answers about outsourcing your medical billing to CrestClaim RCM.
How much do your medical billing services cost?
Most practices choose a percentage of collections, so we only earn when you get paid. We also offer per-claim pricing and dedicated full-time billers. Book a free consultation and we will quote based on your specialty and volume.
Are you HIPAA compliant?
Yes. Our team is HIPAA-trained, we work only inside your secure systems or encrypted channels, and we sign a Business Associate Agreement (BAA) before accessing any patient information.
Which EHR and practice management systems do you work with?
We work inside your existing system, including AdvancedMD, Tebra (Kareo), athenaOne, eClinicalWorks, DrChrono, SimplePractice, TherapyNotes, Procentive, Office Ally and others. No switching required.
How long does onboarding take?
Most practices are fully onboarded in 1–2 weeks: we sign the BAA, get system access, document your workflows and start working claims.
Do I have to sign a long-term contract?
No. Our agreements are month-to-month with a simple 30-day notice. We keep clients by delivering results, not by locking them in.
Will I still have visibility into my billing?
Absolutely. You keep full access to your system, and you receive monthly reports covering collections, denials and A/R, plus a review call.
Can you clean up our old A/R?
Yes. We run A/R cleanup projects for claims 90+ and 120+ days old, prioritizing by dollar value and timely-filing risk.
What hours does your team work?
Our team works in alignment with US business hours, so we are available when your office is open.
Do you handle credentialing for new providers?
Yes. We manage CAQH, Medicare, Medicaid and commercial payer enrollment, and track re-credentialing dates so nothing lapses.
What size practices do you work with?
Solo providers, small group practices, multi-location clinics and behavioral health programs. Our workflows scale with your volume.
Still have a question?
Talk to a billing specialist. We usually reply within one business day.